We cannot wait to welcome you to the resort at Kumsheen! Please review our policies below before your visit to ensure a smooth booking and trip experience. Please contact our office team at 250-455-2296 for direct questions or book .

Payment Policy

Full payment is required at the time of booking to secure all reservations for rafting, accommodation, or meals at the Cutting Board Restaurant. Payment can be accepted via credit card (Visa or Mastercard only) over the phone or through our online booking system.

All services of Kumsheen Raft Adventures Ltd. are subject to 5% GST. An additional 15% gratuity is automatically applied to all meals at the Cutting Board Restaurant.

Cancellation Policy

Rafting Trips and Packages
Payments are fully refundable if reservations are canceled verbally or in writing up to 7 days before the activity date. No refunds or alternate dates will be given for any reason if canceled within 7 days of your event. We regret that we cannot make exceptions for personal emergencies and recommend that Trip Cancellation Protection be purchased to protect your payments.

Accommodation and Extra Meals
Cancel any time up to 7 days prior to your stay and receive a full refund. Within the 7 day period, no refunds will be issued unless you have purchased Trip Cancellation Protection.

Wildfire & Natural Disasters

In the event of highway closures where reasonable detours to access Kumsheen are available, no refunds or reschedules are provided.

In the event of highway closures in which no reasonable detours are available to access Kumsheen, staff will contact any impacted bookings with alternate dates or credits.

In the unlikely event that Kumsheen Raft Adventures Ltd. must cancel a scheduled trip due to insufficient bookings, high water levels, illness, unforeseen circumstances, or conditions beyond our control, alternate dates or refunds will be given as preferred.

Trip Cancellation Protection

Trip Cancellation Protection (TCP) must be purchased at the time of booking and is redeemable only in the event of illness, accident or bereavement. Kumsheen reserves the right to ask for proof.

Protection applies only to the person who is injured or ill and not to the rest of the party. TCP is $10 per person, per rafting trip. Please ensure you are adding the correct QTY for number of people you would like the TCP to apply to.

Misc Policies

Pet / Excessive Cleaning Policy
We love seeing our four-legged friends at the resort and allow them to stay in accommodation for a charge of $10 per pet, per night. For the safety of our human and non-human guests, we ask that pets are not left unattended or allowed to roam the resort on their own. Please note that an additional fee of $100 will be charged if any excessive clean up is necessary.

Minimum Age & Weight

Power Rafting:
10 years old & 80 lbs in High Water
8 years old & 60 lbs in Low Water *

Paddle Rafting:
12 years old & 90 lbs

Fraser River x Hells Gate Run:
12 years old & 90 lbs

Upper Thompson River Trip (Power):
10 years old & 80 lbs in High Water
6 years old & 50 lbs in Low Water *

*please inquire with our office for more information

Minimum Number Requirement

Full-Day Legendary Thompson River (Power/Paddle): Four Guests
Half-Day Devils Gorge Run (Power/Paddle): Two Guests
Devils Gorge Motor Express (Power): Two Guests
Fraser River x Hells Gate Run (Power): Six Guests
Nicola River Run (Paddle): Six Guests
Upper Thompson Trip (Paddle/Power): Six Guests

Our Location

1345 Trans-Canada Hwy
Lytton BC, V0K1Z0

GPS: N50°15’36” W121°32’07”

Tel: 250 455 2296
Toll-free: 1 800 663 6667
Email: rafting@kumsheen.com