Cancellation Policy

Raft Trips & Activity Packages

Payments are fully refundable if reservations are cancelled verbally or in writing up to 30 days before activity date. No refunds or alternate dates will be given for any reason if cancelled within 30 days of your event. We regret that we cannot make exceptions for personal emergencies and recommend that Trip Cancellation Protection be purchased to protect your payments.

Accommodation Options (including canvas cabins, teepees, camping, and meals)

Cancel any time up to 48 hours prior to your stay and receive a full refund. Within the 48-hour period, no refunds will be issued unless you have purchased Trip Cancellation Protection.

In the unlikely event that Kumsheen Raft Adventures Ltd. must cancel a scheduled trip due to insufficient bookings, high water levels, illness, unforeseen circumstances, or conditions beyond our control, alternate dates or refunds will be given as preferred.

Trip Cancellation Protection

This must be purchased at the time of booking and is redeemable only in the event of illness, accident or bereavement. Protection applies only to the person who is injured or ill and not to the rest of the party.

• Day Trips & Tours, Cost (Per person, tax included): $10
• 2 Day Packages, Cost (Per person, tax included): $20
• 3 Day Packages, Cost (Per person, tax included): $25
• Camps, Cost (Per person, tax included): $35

Miscellaneous Policies

Alcohol and Drugs

Outdoor activities by their very nature produce a natural, adrenalin-charged high. Drugs and excessive alcohol are both unsafe and unwelcome in this environment. Kumsheen staff will deny participation in activities to anyone thought to be impaired.

Liability

Although we spare no effort to ensure a safe experience, an element of risk is inherent and beyond human control in the activities we provide. Therefore, we cannot assume responsibility for your safety or loss of personal equipment. A signed liability release is required of all participants and minors (under 18) must sign along with their parent or guardian.

In the unlikely event that Kumsheen Raft Adventures Ltd. must cancel a scheduled trip due to insufficient bookings, high water levels, illness, unforeseen circumstances, or conditions beyond our control, alternate dates or refunds will be given as preferred.